General Terms and Conditions of Transportation

1. MERCHANT IDENTITY

The merchant is HONEY COMB AAA, with its registered office at Arges County, Negrasi Village, Negrasi Commune, No. 48, registered with the Trade Register under no.J2025088962006, VAT number 52932422, e-mail: contact@travellight.ro, phone:+40 755 799 997.

2. SERVICE DESCRIPTION

The service provided consists of the transportation of luggage between the locations specified by the customer in the transport order.

The service exclusively includes luggage transportation and does not include:

• handling of the contents of the luggage;
• additional insurance, unless expressly stated;
• packing or repacking services;
• any other auxiliary services not explicitly provided in the order.

3. PAYMENT OF SERVICES

Payment for the services can be made online using a bank card via the Netopia Payments payment processor.

• Visa and Mastercard cards are accepted;
• Payments are secured in accordance with international standards and PCI-DSS requirements;
• Certain transactions may require 3D Secure authentication;
• Card details are not stored by the merchant;
• Transactions are processed in Romanian Lei (RON).

All prices are expressed in RON and include VAT.

After the payment is completed, the customer will receive an electronic confirmation of the transaction and the order.

In case of payment errors or failed transactions, the amount will not be charged or will be released in accordance with the issuing bank’s policies.

The merchant reserves the right to refuse or cancel transactions suspected of fraud and to request additional information to validate the payment.

4. SERVICE DELIVERY

The service is available within the territory of Bucharest Municipality.

The pickup and delivery of luggage will be carried out at the dates and times agreed upon or specified in the transport order.

Delivery times are estimated and may be affected by external factors such as traffic, weather conditions, or unforeseen circumstances.

The customer is required to be present at the agreed location for both handover and receipt of the luggage.

5. CANCELLATION AND REFUNDS

5.1. Cancellation

The customer may cancel the order free of charge at least 24 hours prior to the scheduled pickup date.

In case of cancellation less than 24 hours in advance, the carrier reserves the right to retain all or part of the amount paid.

5.2. Refunds

Refunds will be issued in the following situations:

• cancellation within the permitted timeframe;
• failure to provide the service due to the carrier’s fault;
• payment processing errors.

5.3. Method

Refunds are processed within 7–14 business days, using the same payment method originally used.

5.4. Exceptions

• services already performed;
• customer no-show;
• incorrect information provided by the customer;

5.5. Right of Withdrawal

The customer agrees that the provision of the service may begin before the expiration of the statutory 14-day withdrawal period, where applicable, and acknowledges that the right of withdrawal is lost once the service has been fully performed.

6. SUPPORT AND COMPLAINTS

For any issues related to services, payments, cancellations, or refunds, the customer is requested to contact the merchant using the following details:

• E-mail: contact@travellight.ro
• Phone: +40 755 799 997

The customer is encouraged to contact the merchant before initiating a chargeback, in order to resolve any situation amicably.

7. CHARGEBACK AND FRAUD

In the event of an unjustified chargeback, the merchant reserves the right to provide evidence to the payment processor, acquiring bank, and/or competent authorities.

Initiating a chargeback without prior contact with the merchant may result in restricted access to services, to the extent permitted by law.

8. PROHIBITED ITEMS IN LUGGAGE

8.1.

The beneficiary must not include in their luggage:

• items that may pose a danger to transport safety and to the safety of those involved in the transport operation;
• items whose transport is prohibited by law or other applicable legal regulations;
• items which, in the carrier's opinion, are unsuitable for transport due to their weight, dimensions, nature, or packaging;
• live animals;
• firearms, ammunition and white weapons;
• fragile or perishable items, items of special value such as cash, jewelry, computers, personal electronic devices, medications, silverware, precious metals, securities, guarantees, or other valuables, keys, business documents, passports, and any other identification documents or samples.

8.2.

The beneficiary warrants that they are the owner of the items in the baggage handed over for transport and declares that they are not the proceeds of any unlawful activity.

8.3.

Failure to comply with the above provisions shall relieve the carrier of liability for any loss, damage, or destruction of the aforementioned items occurring during handling or transport.

Furthermore, the carrier shall be exempt from any liability if, following inspections by the competent authorities, any of the aforementioned items or similar items are seized or detained from transport.

9. RIGHT TO REFUSE TRANSPORT

9.1.

The carrier reserves the right to refuse to carry baggage in the following situations:

• it does not comply with the conditions set out in Article 1 above;
• baggage that we consider unsuitable for transport due to its size, shape, weight, contents, nature, or for safety reasons;
• baggage that is not properly and securely packed in suitcases or similar containers to ensure safe and risk-free transport.

10. CHECK-IN OF LUGGAGE

10.1.

If your luggage meets the transportation requirements, it will be sealed in your presence by attaching a lock or security device to it, so that no one can access it during transport, while it is in the carrier's custody.

10.2.

Checked baggage will be transported using a means of transport suitable for its carriage, so that it is transported safely and in a timely manner to reach its final destination.

11. RETURN OF TRANSPORTED BAGGAGE

11.1.

The beneficiary is required to collect their luggage as soon as it is made available to them at the destination. If the passenger does not collect their luggage within a reasonable time (more than 3 hours after the agreed pickup time), the carrier will charge a storage fee of 50 Lei/day of storage. If the beneficiary has not collected their baggage within a maximum of 3 months from the time when it became available for collection, the carrier may dispose of it without having any responsibility towards the beneficiary, including for the payment of any compensation.

11.2.

When baggage is handed over, the lock/security device applied at the time of handover will be opened in the presence of the person entitled to collect it, so that, by this operation, it is presumed that the baggage was delivered in good condition and in accordance with the contract of carriage.

The carrier shall hand over the checked baggage to the person who presents the transport order signed by the contracting parties. The carrier is not required to verify whether the person presenting the transport order is entitled to receive the baggage in question.

The carrier shall not be liable for any loss, damage, or expense resulting from the failure to perform this check. Baggage is delivered to the destination specified in the transport order.

11.3.

In the event of loss of the transport order, the baggage will be delivered to the person identified as the Beneficiary specified in that transport order.

11.4.

Acceptance of the receipt of baggage, by signing the transport order by the transport beneficiary/person presenting the signed transport order, without reservation, constitutes a presumption that the baggage was delivered in good condition and in accordance with the contract of carriage.

12. TRANSPORT PRICE

12.1.

For the transport of baggage, the beneficiary shall pay the Carrier, at the time the baggage is handed over, the amount due for the provision of this service.

12.2.

For the provision of any additional services, including the storage of such baggage in the event that it is not collected within the agreed time frame, the beneficiary undertakes to pay the amounts due, as well as late payment penalties of 1% per day of delay from the due date of the amounts owed.

12.3.

The beneficiary may not collect the transported baggage unless they pay the Carrier the amounts due under the contract and any expenses incurred in connection with the transport.

13. LOSS, THEFT OR DAMAGE TO LUGGAGE

13.1. Luggage liability limits

• The carrier shall not be liable for any damages resulting from the carrier's compliance with any applicable laws, regulations, orders, requests, or requirements imposed by government authorities;
• The carrier shall not be liable if the total or partial loss, or, as the case may be, the deterioration or damage, was caused by force majeure or by the act of a third party for which the carrier is not liable;
• The carrier shall not be liable for any damage resulting from the beneficiary's failure to comply, in particular with respect to the items contained in the luggage being transported, with any applicable laws, regulations, orders, requests, or requirements imposed by state authorities;
• The carrier is not liable for any damage to items that are not permitted in baggage, nor for fragile or perishable items, items of special value such as money, jewelry, computers, personal electronic devices, medications, silverware, precious metals, securities, guarantees, or other valuables, keys, business documents, passports, and any other identity documents or samples included in the baggage, whether or not the carrier is aware of them;
• The carrier's liability is limited solely to damage caused during the performance of the carriage by the carrier;
• The carrier's liability is limited solely to the amount of proven compensatory damages. In no event shall the carrier be liable for indirect, incidental or consequential damages;
• The Carrier's liability for any damage shall be reduced proportionately by any negligence on the part of the beneficiary that caused or contributed to such damage, in accordance with applicable laws;
• The Carrier shall not be liable for damage caused by items in baggage checked for transport, unless such damage is due to gross negligence or an intentional act on the part of the Carrier. If these items cause damage to the baggage of other beneficiaries or to the Carrier's property, the beneficiary undertakes to compensate for all damages and expenses resulting therefrom;
• In any case, the Carrier's maximum liability shall be limited to the declared value for each piece of baggage listed in the transport order, but shall not exceed EUR 500/piece of baggage.

13.2. Complaints regarding baggage

• if the delivery of the baggage was made without reservation, by signing the transport order, this constitutes a presumption that the baggage was delivered in good condition and in accordance with the contract of carriage, and the beneficiary can no longer make any claims against the Carrier;
• if the partial loss, alteration, or damage could not have been detected upon receipt of the goods, any legal action is barred unless the beneficiary notifies the carrier immediately upon discovering the damage, but no later than 24 hours after accepting the baggage;
• in the event of damage caused by delayed delivery of baggage, the beneficiary must notify the Carrier as soon as possible, in writing or in text form. In the case of damages caused by delays, any legal action is barred unless the entitled party reports the damages within 24 hours of the baggage's delivery.

14. FORCE MAJEURE/UNFORESEEN CIRCUMSTANCES

14.1.

The loss or destruction of baggage during transport due to unforeseeable circumstances—such as robbery, looting, theft, etc.—or force majeure—such as fire, flood, natural disasters, war, etc.—releases the Carrier from liability.

15. NOTIFICATIONS BETWEEN THE PARTIES

15.1.

Any notice between the parties shall be deemed to have been validly served if sent to the address/headquarters specified above, by Prioripost with return receipt and declared value, with acknowledgement of receipt (A.R.), fax/email/text message.

16. DISPUTE SETTLEMENT

16.1.

The parties agreed that all disagreements regarding the validity of this contract should be settled amicably. If any disputes cannot be resolved amicably, the parties shall bring the matter before the competent courts at the Carrier's registered office.